I’m old enough to remember dial phones and a time when research meant going to the library and writing a letter was done by hand or typewriter. I fell in love with computers early on, largely because they checked my spelling and I didn’t have to retype everything over and over again to get it close to right.
I remember dial up connections and 300 baud modems which might lead you to believe that I know my way around technology. Well, maybe. I’ve only recently gotten a cell phone and I hate using it and won’t give the number out. I don’t want to be called when I’m not at home; I do want to be able to get help if I need it and payphones are almost gone.
When I moved at the end of last year I switched from AT&T for my phone and internet to Cox cable. I’m not sure why I switched but I did and now I wish I hadn’t. Four times in the last 10 days my phone and internet have gone down. I didn’t realize when you have a phone through a modem, when the modem is down callers simply here a message saying something and asking them to call back. With my real land line at least they’d get into my messaging service.
Yesterday the Cox tech arrived, gave me a new modem – it’s even a different model, and did quite a bit of work I totally don’t understand work up the poll. He even had to get his supervisor to bring more parts. I had high hopes.
Well I was talking with a friend and the connection first faded then went dead completely. I reset the modem twice, and while working my way through their damn voice mail system, unplugged it and replugged it in. The customer service guy started to give me some nonsense about new modem problems and I asked for a supervisor.
It took what seemed like forever with absolutely horrid music before the super came on. He seemed to know even less, although he was more honest, and he was able to schedule a tech visit within an hour or so. I’m still waiting but they aren’t late yet.
I don’t know what to do. If I switch back to AT&T I’m still exposed if the phone goes down. At least the calls would be ‘caught’ so I could call people back.
You’d think this tech stuff would work, wouldn’t you.
Thanks for letting me rant.
How’s customer service in your part of the world?
Image from http://www.sxc.hu