I like to think of myself as fairly flexible and resourceful, but sometimes I wonder.
This morning, for the second day in a row at about 6:45 a.m. my internet and phone have gone down. I use the same cable service for both.
Yesterday when this happend I got through to the company on my cell phone and they “reset the modem” from their end and everything worked fine. When I asked what had happened I got typical customer service gobbledygook about technology which I ignored.
Today I I reset my own modem, twice, restarted the computer a couple of times and half an hour later called again.
This time the customer service rep said she couldn’t reset my modem virtually and I’d have to wait up to 24 hours for a tech to call and not only that I’d have to talk to the internet folks as well. I was on hold the the internet folks a couple of minutes and they have an automatic message suggesting I unplug the modem from the wall.
If your office is like mine, figuring out which black cord goes from the modem to the power strip ain’t easy. Before I got that done a gal came on the line and shortly there after the modem lights all started working.
No, I don’t know if she did something, I jiggled something, or just held my mouth the right way.
I can’t think what might happen around me at 6:45 that would cause a cable modem to quit. Power surge or dip? Lights and other appliances show no signs of it. Something the cable folks are doing? Maybe.
Whatever it is, it throws me completely for an hour or so and I get nothing done much even when it’s all working again.
In theory I think change is good. It’s possible being thrown offline two days in a row will end up being good for me. On the other hand, I’m much more comfortable now that I’m getting some of my work done even if it’s almost three hours late.
Why the goat? That’s the goat I dance with when stuff gets crazy!
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